The Journey...
Every business is unique, with distinct needs and challenges requiring tailored support.
We're here to assist you at any stage of your journey, whether you need comprehensive end-to-end solutions or targeted expertise for specific areas.
Your journey with us might involve various stages, from initial consultations and deep discovery sessions to process mapping, solution research, and implementation support.
You may need help with all of these stages or only a few, and that's perfectly fine.
We're flexible and ready to provide the level of involvement you require to achieve your goals.
The full journey may look something like below...
1. Initial Consultation/High-Level Discussion
Objective: Understand the client's needs, challenges, and goals.
Activities:
Introductory meeting
Gather high-level information about the client's business and what the business is aiming to achieve from the process.
Identify key stakeholders
Define the scope and objectives, what's working well, what the pain points are.
2. Discovery Sessions/Deeper Dive
Objective: Gain a comprehensive understanding of the client's current processes, systems, and pain points.
Activities:
Conduct workshops and interviews with stakeholders
Collect detailed data and documentation
Identify gaps and opportunities
Validate initial assumptions and refine the project scope
3. Process Mapping
Objective: Visualise and document the client's current processes to identify inefficiencies and areas for improvement.
Activities:
Create process flowcharts and diagrams
Analyse current workflows
Identify bottlenecks and redundancies
Engage with stakeholders to ensure accuracy and completeness
4. Research Solution
Objective: Explore and evaluate potential solutions that address the identified issues and align with the client's goals.
Activities:
Conduct market research
Benchmark against industry best practices
Evaluate technology options and vendors
Develop solution alternatives
5. Deliver Solution Document
Objective: Provide a comprehensive document outlining the recommended solution.
Activities:
Draft the solution document
Include detailed recommendations, timelines, and cost estimates
Review and refine the document with client feedback
Obtain client approval
6. Plan/Project Manage Implementation of Solution
Objective: Ensure a smooth and effective implementation of the recommended solution.
Activities:
Develop a detailed project plan
Assign roles and responsibilities
Establish milestones and deliverables
Coordinate with client and third-party vendors
Monitor progress and manage risks
7. Testing
Objective: Validate the effectiveness of the implemented solution through rigorous testing.
Activities:
Develop test cases and scenarios
Conduct user acceptance testing (UAT)
Identify and resolve issues
Obtain client sign-off on test results
8. Support
Objective: Provide ongoing support to ensure the solution continues to meet the client's needs and to address any post-implementation issues.
Activities:
Offer training and knowledge transfer
Provide technical support and troubleshooting
Conduct follow-up meetings and reviews
Continuously monitor and optimise the solution
Continuous Improvement is at the heart of everything we do, and we love going on this journey with clients.
PO Box 189
Blenheim
New Zealand 7240
9am to 5pm, Mon to Fri