The Journey...

1. Initial Consultation/High-Level Discussion

• Objective: Understand the client's needs, challenges, and goals.

• Activities:

  • Introductory meeting

  • Gather high-level information about the client's business and what the business is aiming to achieve from the process.

  • Identify key stakeholders

  • Define the scope and objectives, what's working well, what the pain points are.

2. Discovery Sessions/Deeper Dive

• Objective: Gain a comprehensive understanding of the client's current processes, systems, and pain points.

• Activities:

  • Conduct workshops and interviews with stakeholders

  • Collect detailed data and documentation

  • Identify gaps and opportunities

  • Validate initial assumptions and refine the project scope

3. Process Mapping

• Objective: Visualise and document the client's current processes to identify inefficiencies and areas for improvement.

• Activities:

  • Create process flowcharts and diagrams

  • Analyse current workflows

  • Identify bottlenecks and redundancies

  • Engage with stakeholders to ensure accuracy and completeness

4. Research Solution

• Objective: Explore and evaluate potential solutions that address the identified issues and align with the client's goals.

• Activities:

  • Conduct market research

  • Benchmark against industry best practices

  • Evaluate technology options and vendors

  • Develop solution alternatives

5. Deliver Solution Document

• Objective: Provide a comprehensive document outlining the recommended solution.

• Activities:

  • Draft the solution document

  • Include detailed recommendations, timelines, and cost estimates

  • Review and refine the document with client feedback

  • Obtain client approval

6. Plan/Project Manage Implementation of Solution

• Objective: Ensure a smooth and effective implementation of the recommended solution.

• Activities:

  • Develop a detailed project plan

  • Assign roles and responsibilities

  • Establish milestones and deliverables

  • Coordinate with client and third-party vendors

  • Monitor progress and manage risks

7. Testing

• Objective: Validate the effectiveness of the implemented solution through rigorous testing.

• Activities:

  • Develop test cases and scenarios

  • Conduct user acceptance testing (UAT)

  • Identify and resolve issues

  • Obtain client sign-off on test results

8. Support

• Objective: Provide ongoing support to ensure the solution continues to meet the client's needs and to address any post-implementation issues.

• Activities:

  • Offer training and knowledge transfer

  • Provide technical support and troubleshooting

  • Conduct follow-up meetings and reviews

  • Continuously monitor and optimise the solution

Continuous Improvement is at the heart of everything we do, and we love going on this journey with clients.